Frequently Asked Questions:
How do I order?
Order online by clicking "Book Now", use our "Clean Cloud" app, or call us at 812-526-2422!
How do I use the app?
After downloading our "Clean Cloud" app, search for Caribbean Clean Laundry. Login to schedule your pickup & delivery.
Why do I have to enter my credit card when ordering?
Our delivery service uses a convenient, cashless payment system. After laundry has arrived at our facility, we weigh the laundry, and then your credit card on file is charged accordingly.
What should I put my laundry in?
Any type of bag, basket, or tote. Trash bags work great! Your laundry will be returned in a new bag.
Can I call to schedule a pickup?
If you have questions, or need help scheduling, please call us at (812) 526-2422
What if I have special requests?
If booking online- Leave special requests in the "notes" section when scheduling. E.g. hang dress pants, do not use softener, or leave laundry on porch
Do I have to be home when you deliver or pick up?
No, you can choose to leave your laundry in a secure location (e.g your front or back porch.) When scheduling the service, please provide clear instructions in the "notes" indicating where we can find your clothes and return them. If you prefer not to leave laundry unattended, please be available during scheduled time. Appointments can be rescheduled up to 1 hour before delivery.
**we are not responsible for lost or damaged items left unattended
How do I cancel my order?
If you need to cancel or reschedule, we ask that you please call us within 1 hour before scheduled time to avoid a $15 "No Show" fee
What is a No Show Fee?
It is considered a "No Show" in the event that the customer is not home or laundry is unavailable for pickup/ delivery during scheduled time. We reserve the right to charge a $15 No Show fee. To avoid this fee, please reschedule or cancel at least 1 prior to scheduled time.
How much does delivery cost?
We offer FREE delivery! Please view our delivery prices on our pricing tab
How will I know how much I owe?
Most items are charged by weight. Your bill will be updated after we weigh items at our facility. You will receive an email once the charge has been updated. Please see our pricing tab for more information.
Do you deliver to my location?
We service many areas in Columbus, Edinburgh, and Franklin Indiana.
Select our "Map" tab to view our service area
Are my clothes washed with other peoples clothes?
NEVER! Clothes will always stay separated and washed in separate machines
Is there a minimum amount for delivery?
There is $30 minimum for delivery